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Frequently Asked Questions
Quick answers to the most common TotalAV problems
Log in to your TotalAV account, go to “My Subscriptions” and enter your activation code. Your plan will activate instantly. Need help? Call +1(877) 884-0690.
This usually happens when TotalAV is outdated or virus definitions haven’t been updated. Our experts can remotely reconfigure your scan settings for maximum protection. Call +1(877) 884-0690.
TotalAV offers a 30-day money-back guarantee. Contact our support team by calling +1(877) 884-0690 and we will process your refund within 5–7 business days.
This typically happens during scheduled scans. You can adjust scan schedules in TotalAV settings to run at off-peak hours. Our experts can optimize this remotely — call +1(877) 884-0690.
Log in to your TotalAV account, navigate to “Subscriptions” and click “Cancel automatic renewal.” Your protection continues until the end of your billing period. Need help? Call +1(877) 884-0690.